Delivery & Returns
All the info about your product delivery and our stress-free return policy.
Your order journey
Order confirmed
As soon as your order is shipped, you receive an email with your tracking number. You can also track it from your customer area.
Preparing
You have 2 hours after your order to contact us and change the delivery address. After that, the package is already prepared and shipped.
Shipped
As soon as your order is shipped, you receive an email with your tracking number. You can also track it from your customer area.
Delivered
The courier will leave a notice. Your package will be redirected to a nearby pickup point where you can collect it within 10 days. You will receive an SMS with the pickup point address.
Delivery zones & rates
France
24-72h
Free shipping dès 50€ / 3,90€
6,90€ (24h)
Belgique, Luxembourg
2-4j
Free shipping dès 60€ / 5,90€
9,90€
Suisse
3-5j
Free shipping dès 80€ / 7,90€
12,90€
Corse
3-5j
Free shipping dès 50€ / 4,90€
8,90€
DOM-TOM
5-10j
Free shipping dès 100€ / 9,90€
N/A
Delivery questions
What if I am not home?
The courier will leave a notice. Your package will be redirected to a nearby pickup point where you can collect it within 10 days. You will receive an SMS with the pickup point address.
Can I change my address after ordering?
Yes, you have 2 hours after your order to contact us and change the address. After that, the package is already being prepared. Contact support as soon as possible.
My order is late, what should I do?
Contact us with your order number. We investigate immediately with the carrier. If the delay exceeds 5 business days, we offer you a commercial gesture (discount or free product).