Privacy Policy
Dernière mise à jour : Last updated : 17 mai 2026
1. Data collection
Softnest collects the personal data necessary for processing your orders: name, first name, address, email, phone. This data is collected when creating an account or placing an order.
2. Purpose of processing
The data is used for: processing and delivering orders, managing customer service, sending newsletters (with consent), preventing fraud, and improving our services.
3. Legal basis
The processing of data is based on the execution of the sales contract for orders, and on your consent for marketing communications.
4. Retention period
Order data is retained for 5 years after the last transaction for accounting and tax obligations. Marketing data is retained until you unsubscribe.
5. Your rights
In accordance with the GDPR, you have a right of access, rectification, erasure, limitation of processing, portability and opposition. To exercise these rights, contact us via our contact page.
6. Cookies
The site uses technical cookies essential for the operation of the site, and analytical cookies to improve the user experience. Marketing tracking pixels are used with your consent.
7. Security
Softnest implements appropriate technical and organizational measures to protect your data against any unauthorized access, loss or destruction.